Resident makes block management simple for managing agents and leaseholders who self-manage. Because it cuts time and cost, it will change the way you manage blocks of flats.
I must give Resident credit, this was the quickest and easiest I have ever done service charges on a block. Now we are getting used to it and the changes you have made already, it really is a great system.
Resident provides us with software that is simple to use and I love the dashboard which reminds me of any jobs that need doing. Resident is going to save me a lot of time. Even though the software is great I feel very reassured I can pick up the phone and speak to someone in the office, so many companies lack support staff. Please don’t change!
We are a building block of 4 flats with multiple owners. After having an estate management company manage our building and the responsibilities that go with it, we decided to self manage the block. After looking at various services and facilities on the market, we decided to work with Resident. Kate and her team have been superb in getting us started, opening our bank account, and setting us up on Resident with the requisite documentation and requirements. We chose the hybrid book keeping option rather than the pure maintenance option on Resident for our flats; since Kate and her team manage this for us, this enabled us to have hassle free bookkeeping, lodging of documents and final accounts at Companies House, and added administrative duties to Resident rather than the flat owners. It was an important consideration for us in making the decision to move to Resident and I would highly recommend it. Additionally, I would not hesitate to recommend Resident as a self managing tool for a block of flats.
Just a quick note to say how impressed I have been with Michal in Support. He has made a tremendous effort to help and he is looking forward with a positive open mind which can only be good for your company. I do hope that you will be able to achieve the overall package of a one stop shop. There is a distinct shortage of software in the market place for the small to medium managing agents at a cost base that does not break the bank. Your cost base is just about correct.
We chose to use Resident because it was a great solution in helping us self-manage our block. There were no downloads and we could implement it straight away, we also knew there was a block management team providing knowledge and back up if we needed it. It is also great value for money in comparison to the other solutions we looked at.
As a busy Property Manager, Resident has great reminders set up for maintenance, insurance and health and safety checks. We also use Resident because it is a brilliant way to store all relevant information, including service charge details, on individual properties which is a huge help.
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