Block management software to self manage

If you are looking for an easier, compliant and efficient way to self manage your block of flats, here's how Resident does the hard work for you.

Service Charge Accounting Software made simple

All you have to do is input your agreed annual budget against our comprehensive list of expense types, and Resident generates service charge demands, across unlimited service charge schedules. It automatically creates year end account expenditure reports splitting transactions under various service charge expense headings, with individual accounts for each leaseholder.

Upload copies of supplier invoices and record supplier payments, as well as leaseholder service charge receipts, with a link to your cashbook for a snapshot of your bank balance at any point.

If you need advice from a real-life service charge accountant, you can find one in a flash from our list of approved firms.

Works orders, Service Contract information & email reminders

Avoid Section 20 headaches by logging all general repairs and maintenance with warning alerts if proposed expenditure hits the £250 threshold for major works. 

Set calendar email reminders to your inbox for repetitive important tasks including insurance renewals, health and safety assessments, and service contract due dates. 

Resident also generates works orders and emails direct to your chosen contractor with a copy to you.

Secure cloud based access

Information and documents are stored on our secure cloud platform. You and your neighbours can log in from anywhere, on any device, giving you instant access to documentation, certificates, accounts, messages, meeting minutes, actions agreed, and more. We provide as many logins as you need, giving leaseholders access to their own account as well as to shared block information.

Administrator rights give you full overview of all the financial data and control how much access everyone has to sensitive details such as service charge arrears.

Leaseholder Portal

As leaseholders have logins too they can access budgets, documentation, and maintenance reports themselves making the whole management process totally transparent. Resident stores all historical information so that it is readily available to current leaseholders.

There is a built-in instant messaging service, a digital message board, and an online voting tool to speed up decision-making.

Staying compliant & Company Secretary duties

Unique to Resident, our software provides a comprehensive checklist to help you stay compliant. An inbuilt case management system takes you step by step through the block management process. There are prompts to help you manage your blocks according to best practice.

Warning alerts have been set up for Section 20 thresholds to ensure that legal obligations have been met and there are templates to follow if you need to produce notices for these or 14 day arrears. 

Acting as Company Secretary? Resident links with companies house for annual return and accounts reminders, generates share certificates and records the share register.

Little black book

Resident's online directory connects you to approved local contractors for maintenance and repairs, and to professional service firms if you're after legal or accounting advice. One click gives you access to specialist leasehold brokers for building, engineering, and directors' & officers' insurance; and links you to utility suppliers so that you can benefit from the most competitive electricity and gas unit rates for your block.

Backed up by real advice

Because Resident has been built by block managers for leaseholders and block manager; when you sign up, you share the benefit of our professional experience. We also listen to what you need, and incorporate this into our product design. Resident is revolutionising block management and our aim is to help you to operate at the highest industry standards. Resident is regulated by the Royal Institution of Chartered Surveyors (RICS).

Our online resource centre is stuffed full of guidance, templates and helpful reminders and checklists. And if you want to talk something through, our experienced block managers, chartered landlord and tenant surveyors, property lawyers and chartered accountants are at the end of a phone or email for consultancy advice or just support.

Block management training

Unlike other block management software, Resident is very intuitive and user-friendly. We've designed it so that you can get started straight away, with no training. If you find you would like some extra help, we charge a small fee.

If you feel that you would like some help getting started we are able to assist by getting your account up and running, completing information and uploading documents for a minimal charge.

Customer Service & Support

As a Resident client you benefit from a dedicated support line contactable via email at support@resident.uk.com or direct dial on 01892 739442. We aim to respond to all support queries within an hour but certainly the same day.

In addition to dealing with system bugs or assisting with functionality questions we also value client feedback including ideas on improving the system and constantly evolve our product as a result of this. We make every effort to understand our clients business needs.

Litigation Services

Advice and assistance for court proceedings; dispute resolution and arbitration.

Debt support and money recovery.

Property disputes over boundaries and Nuisance actions.

Landlord and Tenant advice and assistance.

Probate disputes.

Criminal Defence advice and assistance including speeding; careless and dangerous driving offences.

There is so much more...

There is so much more to Resident Block Management Software. Explore the full feature list.
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