If your data is on another software system or in spreadsheets we can provide you with our import spreadsheets to bulk upload your data into Resident or the Resident team can do this on your behalf.
Customer Support & on-site training
Customer Service & Support
As a Resident client you benefit from a dedicated support line contactable via email or direct dial on 01892 739442 or an inbuilt ticketing system within the platform. We aim to respond to all support queries within an hour but certainly the same day.
In addition to dealing with system bugs or assisting with functionality questions we also value client feedback including ideas on improving the system and constantly evolve our product as a result of this. We make every effort to understand our clients business needs.
You also benefit from our YouTube Channel with our 'How To' Videos showing you how to use each function of our software.
We offer half or full day onsite training covering the following modules:
Setting up your agency with branding, document templates & message templates
Configuring users permissions
Setting up clients & blocks - CSV imports, companies house connection and entering data